Shipping & Returns

Sauna Shipping

Shipping rates below apply to sauna orders over $3,000 before tax. For sauna orders totaling $3,000 or less before tax, shipping charges are calculated at checkout.

48 Contiguous U.S. States

Freight delivery includes liftgate service where available. Liftgate service may be unavailable in some rural locations. A $200 surcharge applies to deliveries to remote areas and islands.

For multiple-sauna purchases, please place a separate order for each sauna or contact Customer Service for assistance.

Alaska & Hawaii

Canada

For a limited time, free curbside delivery is available to major cities in Canada on sauna orders over $3,000 before tax.

Canadian orders are subject to a 10% handling charge, plus applicable taxes and import charges. A $200 surcharge applies to deliveries to remote areas and islands. Liftgate service is included where available.

Accessory Shipping

Accessories qualify for free ground shipping within the 48 contiguous U.S. states, with no minimum order amount.

For an expedited shipping quote, contact Customer Service.

Processing & Delivery Times

Most orders ship from our warehouse in Ontario, California, within 1–2 business days. Processing may take longer during peak seasons.

As-Is and Recovered units require an additional 2–3 days of processing.

Processing time is separate from shipping transit time. Delivery estimates are approximate and may be affected by carrier delays, weather, holidays, or customs clearance.

We do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

Delivery Options

Curbside Delivery

Your sauna arrives in a large crate and is delivered to the curb. A signature is required.

Curbside delivery does not include moving the crate into your garage, home, or business. Please arrange any assistance needed to move and unpack your sauna.

You are responsible for disposing of the crate, pallet, boxes, and packing materials.

Premium Garage Delivery

The freight carrier delivers your shipment to your garage. Your delivery address and the route to the garage must be accessible by a freight truck and pallet jack.

Garage delivery is not available in all locations. If the service is unavailable at your address, Customer Service will contact you to discuss delivery options.

Garage delivery does not include assembly or packaging removal.

White Glove Delivery & Assembly

Your sauna is delivered to your garage. The installation team then schedules a separate appointment to assemble your sauna and remove all packaging materials.

Pricing is provided at checkout.

Preparing for Delivery

Provide a current phone number at checkout so the freight carrier can contact you to schedule delivery. If paying through PayPal, make sure your account includes the correct phone number.

Before delivery, ensure that the delivery location is accessible and that any assistance needed to move your shipment has been arranged.

Incorrect addresses, inaccurate contact information, or missed delivery appointments may result in additional shipping and storage charges.

Shipping Damage

Visible Damage at Delivery

Inspect your shipment before accepting it. If you notice shipping damage:

1. Take clear photos of the damage and packaging.
2. Record the damage on the delivery receipt and refuse delivery.
3. Email [email protected] the same day with your order information and photos.

Concealed Damage

Damage discovered after unpacking must be reported within 48 hours of delivery.

Email [email protected] with your order information, photos of the packaging crate, and photos of the damaged part.

The shipping-damage reporting process is separate from the standard return policy below.

Cancellations

To request cancellation, contact Customer Service at 909 321 2858 or email [email protected] as soon as possible.

If your order has already left our warehouse, you are responsible for shipping charges. Shipping charges and paid service fees are nonrefundable.

Returns

New Products

New products are eligible for return within 30 days of receipt, subject to the following conditions:

• Products must be unused, undamaged, and unopened.
• All original packaging, manuals, and included items must be returned.
• Eligible products may be exchanged or returned for a refund.
• Refunds are subject to a 15% restocking fee.
• An $800 deduction applies to cover return shipping.
• Any shipping charges and paid service fees are nonrefundable.

To request a return, email [email protected] with your order information and return request.

As-Is & Open-Box Products

All sales are final. As-Is and Open-Box products are not eligible for returns or exchanges.

Refund Timing

Please allow approximately four weeks from the date your return is handed to the carrier for your refund to be completed. This includes return transit, inspection and processing, and your bank’s processing time.