Shipping & Returns

Shipping

All shipments are directly from our warehouse in Ontario, California.

Please see below for further details:

Economy Curbside Shipping**

Zone 1: Standard LTL Shipping - $99 (2-3 weeks*) for the following states: CA
Zone 2: Standard LTL Shipping - $199 (2-4 weeks*) for the following states: AZ, CO, ID, NM, NV, OR, TX, UT, WA
Zone 3: Standard LTL Shipping - $299 (2-4 weeks*) for the following states: KS, KY, LA, MO, MS, MT, ND, NE, OK, SD, WY
Zone 4: Standard LTL Shipping - $399 (2-5 weeks*) for the following states: AL, AR, FL.GA, IA, IN, IL, NC, SC, TN, MI, MN, WI, WV, OH
Zone 5: Standard LTL Shipping - $499 (2-5 weeks*) for the following State: NY, NH, DE, MA, ME, MD, NJ, RI, VT, CT, PA, VA, DC

Express Curbside Shipping**

Zone 1: Express LTL Shipping - $299 (1-2 weeks*) for the following states: CA
Zone 2: Express LTL Shipping - $399 (1-3 weeks*) for the following states: AZ, CO, ID, NM, NV, OR, TX, UT, WA
Zone 3: Express LTL Shipping - $499 (1-3 weeks*) for the following states: KS, KY, LA, MO, MS, MT, ND, NE, OK, SD, WY
Zone 4: Express LTL Shipping - $599 (2-3 weeks*) for the following states: AL, AR, FL.GA, IA, IN, IL, NC, SC, TN, MI, MN, WI, WV, OH
Zone 5: Express LTL Shipping - $699 (2-4 weeks*) for the following State: NY, NH, DE, MA, ME, MD, NJ, RI, VT, CT, PA, VA, DC

*All delivery options include liftgate service. Liftgate service may not be available in rural areas.

** A surcharge of $200 will apply to all deliveries to remote areas and islands.

Hawaii and Alaska

Pick up at nearest freight company - $749.00 (2-5 weeks)
Curbside delivery to major cities in Alaska and Hawaii - $999.00 (2-5 weeks)

Canada

Curbside delivery to major cities in Canada incurs a one-time $299 handling & processing fee with a flat shipping rate of $599, totaling - $899 (2-5 weeks)

Please note, all time-frames listed above are estimates. Actual shipping times may vary depending on carrier delays, inclement weather, peak holiday seasons, etc. Allow for an extra 2-3 days processing time for all As-Is and Recovered units.

White Glove Service

Professional Delivery and Assembly Services

We're now offering Professional Delivery and Assembly to most addresses in the following Southern California Counties: Los Angeles County, Orange County and San Diego County! In addition, we're also servicing select areas within the Inland Empire.

If your address qualifies, you will be presented with 'Professional Delivery and Assembly' as your Shipping Method during checkout. Once you've placed your order, you will be contacted by a representative within the next 2-4 business days to schedule a convenient delivery/installation date.

Professional Delivery and Assembly to a qualifying address:

1 to 2 Person Cabins: $499
3 Person Cabins: $599
4 Person Cabins: $699

Required Actions

We will need your phone number for the delivery. The freight carrier will call you to set up a delivery time. Please make sure the number provided during checkout is the best one to reach you at. If paying with PayPal, please make sure the number on your account is accurate.

Delivery Information

For curbside delivery, your shipment must be delivered to the curbside (not within the residence/business) and will require a signature. Be aware all saunas will arrive in one large crate. Please make proper arrangements beforehand as the freight carrier will not be able to assist with moving crate beyond curbside.

It is the sole responsibility of the purchaser (you) to discard of packaging content. This includes all boxes, packaging materials within boxes, and the protective plywood and pallet said boxes arrive with.

We do our best to ship orders as fast as we can. If you need to cancel your order, please let us know as soon as possible by calling our Customer Service team at (800) 528-3110. Please note that if we are unable to cancel your order before it leaves our warehouse, you will be responsible for all shipping charges.

We do not ship to US Territories, APO, FPO and PO Boxes. Orders received before 6:00 p.m. U.S. Pacific Time are generally shipped within 3 to 5 business days.

International ground shipments usually arrive in an additional 1-2 weeks, based on customs clearance requirements. Shipments to countries outside of the U.S. may be subject to taxes, customs, duties and fees collected by the destination country ("Import Fees").

You may track your shipment's progress online using your order number on our website. Simply enter your tracking number on the "Order Status" page and you will see the location and estimated date of arrival of your order.

Please note that inside delivery is not available on any order. Residential delivery brings the freight truck to a curbside delivery location that does not have a loading dock or forklift on site.

Refuse Delivery

You have the right to refuse shipment upon arrival should you notice visible damage caused during transportation. Note: If the item is returned from the freight company for any reason other than damage, additional shipping and storage fees may apply. Reasons may include invalid/incorrect address information, incorrect phone number/contact information, or failing to schedule/missing an already scheduled delivery appointment.

Concealed Damage

If damage is not noticed until after the reception of a package, you have 2 business days to return the product; after the 2 business days deadline, JNH Lifestyles has the right to refuse any and all return inquiries.

ATTENTION: Shipping damage must be noted at time of delivery and signature request. JNH Lifestyles must be notified of any damage to your sauna the same day of signing for and receiving your shipment. Failure to notify JNH Lifestyles within the established time frame will result in the owner taking full responsibility for cost of ALL REPLACEMENT PARTS, including shipping and handling fees.

Returns Policy

We offer a 30-day return policy on products purchased as 'new':

You have 30 days from reception of the product to return it.
Due to the nature of our products and the context of their use, all returns must be undamaged and unopened. This includes any packaging with all manuals and other included items to qualify for a refund or exchange. Any damages or signs of usage will void this return policy and items will be charged in full.
If you meet our return policy's guidelines, then we will exchange or reimburse you the price of all products purchased.
The cost of shipping $800 will be deducted from your refund total.
Express shipping fee is not refundable.
Any return for a refund will be subject to a restocking fee of 15%.

'As-Is' and 'Open-Box' units:

All sales are final, no returns or exchanges

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process the refund request (5 to 10 business days).